Our Newcastle Service : Complex/Palliative Care

Be Caring have been delivering care across Tyneside for over 14 years

Our team provide Complex & Palliative Home Support in the Newcastle and Gateshead areas


Number of people we support


Number of colleagues


% of colleagues who'd recommend us as place to work

Meet our office team

Our bright and airy office in Newcastle is located just a short walk from the popular suburb of Gosforth. Our Tyneside service is the largest within Be Caring, so our office has a dynamic, lively feel! Our office team are super friendly (what else would you expect from a room full of Geordies?!) and always have some kind of sweet treats on the go – midget gems are a particular favourite if you’re ever wanting to score some serious brownie points!

Nicole Lancaster

Service Manager

Victoria Pieri

Team Leader

Pooja Bhardwaj


Oana Raduta


Samantha Binks

Quality Officer

Maureen Waterson

Clinical Lead

Meet John, one of our Complex & Palliative Care Workers

John Halliday

Care Worker

“I’ve had a really varied career. It’s the people I’ll remember the most. A young man I supported for 3 years couldn’t communicate verbally and was unable to leave his bed. I remember one day he started laughing at something I said and I realised what a brilliant mind he had, (and not just because he was laughing at my joke!) I understood he was an individual person who could still experience things and communicate, just in other ways. He was visited by a behavioural specialist and I was very involved in that care plan. From then on, being compassionate and open to how he wished to communicate really helped.”

How Did You Come To Work In The Care Sector?

I started caring for people in 1995 as a mental health volunteer doing 16 hours a week.  The role was to help get people reacquainted with what we’d consider ‘every day’ stuff. Things like getting on the bus or going to the pictures. In those days there wasn’t sufficient infrastructure to support people with mental health problems, so they relied on volunteers.

I was told to use my life experience to help people along. It was really good from a personal point of view. At that time of my life, being responsible for someone else gave me a lot of self-confidence.  It was very rewarding, but still only voluntary. I wanted to get a paid job. I ended up doing my NVQ with a placement and got taken on in an elderly care home for people with Alzheimer’s. While I don’t regret my time there, it’s not something I’d do again. It was very hard work and I wasn’t particularly suited to it.

I was also working as a mental health bank nurse at the same time, which I found very stressful.  I was doing so many hours a week I ended up feeling overworked, and while I enjoyed both types of jobs – the mental health and care work – I was coming to the end of my time juggling both.  I decided to pursue other opportunities for a while. I went on to work as a barman and a manager.  I’ve also worked in marketing and owned a pet shop – so you could say I’ve had quite a varied career!

It wasn’t until 2014, after the financial crash, that I found myself looking for work again.  I felt confident that I then had more life experience and so could balance my work and home life better. After sending my CV out to various care providers, I was taken on by CASA (as we were called at the time) as a care worker in Complex and Palliative care. It felt like a better time for me to be a care worker than before.

What's working in Complex and Palliative care like?

It felt like that was when my life experience really came in useful. I had a seizure 6 years ago which quite frankly nearly killed me, but it gave me a lot of perspective on life.  I found that I was good at working in Palliative because I didn’t fear death and was more comfortable talking about it than most people. When I was speaking to the families, I could say the right thing and mean it. It sometimes helps if you can share personal experiences like that.

Having the seizure gave me a tonne of insight into what’s important in life. I used to be a tremendous money worrier and now I see how trivial that is. You come into the world naked, and naked you go out. In Palliative care, you’re often only with people for a few weeks, but you can still make a real difference to someone’s life.

Sometimes, families would invite me to the funeral of their loved one, often sending me a handwritten card saying, ‘thank you so much for the care you’ve provided’.  It means a lot when that happens.

What would you say to someone considering a career in care?

Think carefully about it. Do you have the right attitude? Are you empathetic to other people’s needs? When I was in my 20’s, I think it’s safe to say I wasn’t as empathetic as I am now, so life experience definitely helps. Saying that, I’ve met some lovely younger people (some were studying psychology) who were very knowledgeable and seemed to have the right mindset for the job.

Complex Care Explained

Complex care requires dedication, commitment and a genuine will to make a difference. The goal is to make sure our customers’ needs are met, where they feel most comfortable, within their own homes. Complex care may include:

  • Nutritional needs via PEG
  • Bowel care
  • Tracheostomy care
  • Spinal injury associated care
  • Ventilation needs
  • Assistance with suction
  • Acquired brain injury (ABI) associated needs
  • Support with epilepsy including rescue medication administration
  • Dealing with autonomic dysreflexia (AD) attacks
  • Complex moving and positioning, including the use of equipment
  • Supporting our service users to access the local community, through college, support and hobbies
  • One to one support for residents within care homes
  • Personal care, including intimate care with dignity
  • Administration/prompting of medication
  • Preparation of meals/drinks

Palliative Care Explained

Our palliative care service is designed to reduce and relieve symptoms of cancer and its treatment. Firstly we offer support for dealing with pain.  Secondly, we help deal with anxieties and worries concerning symptoms and treatment. The goal is for our clients to remain as content and comfortable as possible. Palliative care may include:

  • Emotional and social support
  • Personal care, including intimate care with dignity
  • Administration/prompting of medication
  • Pain monitoring
  • Pressure care
  • Mouth care
  • Preparation of meals/drinks
  • Moving and positioning, including use of equipment
  • Helping families making arrangements
  • Liaising with health care professionals and families
  • Adhering to and respecting religious beliefs and preferences
  • Bereavement support for families

Daughter of a Service User

“I would just like to reiterate from myself and my family how invaluable your services are, to not only Dad, but the entire family. We are not only coping with this very difficult situation with Dad’s needs, but also Covid. Your Care Services have been first class, from your co-ordination, monitoring and keeping family informed, to the Care delivery, which is outstanding. I feel truly blessed that you have everything under control. The Care team are always professional yet friendly and have really fitted in well with the day to day support for Dad. Our main family aims are to deliver my Dad’s wishes which is to remain at home, so thank you from myself and my family for all your tremendous support.”

Job Vacancies in the North East

We are always on the lookout for talented, friendly people who – like us – are truly passionate about care and want to make a real difference to the lives of others.

Nicole Lancaster

Service Manager

“Our team provide care for the most vulnerable, complex and end of life service users, and are dedicated, hardworking, compassionate and caring. Each and every care worker puts 100% into their job role. I feel privileged to be part of such a great
team and hope that each and every person is proud of the great work they do, because I am proud of them.”

Benefits of working for Be Caring

Paid DBS

Free Uniform & PPE

Paid Induction Training

Fully-Funded Care Certificate (plus further fully-funded qualifications for Care Workers)

Paid Mileage for Drivers (40p/mile)

Birthday & Christmas Gift Vouchers

“Refer a Friend” Incentive Scheme

Excellent Career Opportunities – Progression is Actively Encouraged

Employee Assistance Programme – 24/7 confidential advice and support for issues including health, lifestyle and wellbeing

Join Us at Be Caring

Do you want to play a part in shaping the future of social care?

We’re looking for passionate people who genuinely care, with a will to make a difference. We offer excellent support, training and exciting career opportunities.

We’re employee-owned, meaning profits don’t come first – people do.

Call us on 0191 281 2797

Service Contact Information

Be Caring
3rd Floor, Arden House
Regent Centre
Newcastle Upon Tyne

0191 281 2797